Guestmeter

Proactively manage your hospitality business's online reputation by collecting guest feedback effectively. Use contactless QR code surveys in rooms or at reception to capture in-stay sentiment, or send automated post-stay email surveys to guests after they check out. The system is designed to identify happy and unhappy guests before they post reviews online.

When negative feedback is detected, it is immediately forwarded to your guest relations team. This allows you to resolve complaints directly and prevent poor reviews from appearing on major sites like Tripadvisor and Booking.com. By addressing issues promptly, you protect your reputation and improve the overall guest experience.

The process is simple:

• Capture on-stay or post-stay feedback via QR codes and email.
• Identify guest sentiment and send personalized management responses.
• Resolve concerns to reduce the risk of negative online reviews.

This platform integrates with your existing PMS and channel managers for seamless automation and is a flexible solution for hotels, guesthouses, B&Bs, and hostels.